1. About the product
Q1: What steel products does your company mainly provide?
A: We focus on three major areas: construction steel, industrial steel, and special steel, covering all categories such as rebar, hot/cold rolled plates, galvanized coils, seamless steel pipes, stainless steel, etc., and support customized processing services. The specific product catalog can be viewed in the "Product Center" of the official website or contact customer service for it.
Q2: Does the product quality meet international standards?
A: All products have passed international certifications such as ASTM, EN, JIS, and provide third-party test reports (such as SGS, BV). Some special steels can also be customized in terms of chemical composition and mechanical properties according to customer needs.
Q3: Can you provide sample testing?
A: We support free sample provision (some high-value products require cost), and assist customers in completing material testing and processing suitability verification.

2. About Order and Delivery
Q4: What is the minimum order quantity (MOQ)?
A: The MOQ for conventional products is 1 container (about 20-25 tons). Special specifications or customized products need to be negotiated based on processing costs.
Q5: How long does it take to deliver?
A: Standard products are in sufficient stock and will be shipped 7-15 days after payment is confirmed; custom products require an additional 7-20 days of production. Urgent orders can apply for an expedited channel.
Q6: How to track the logistics information of goods?
A: After the order is shipped, you will receive the bill of lading number and the contact information of the logistics company. You can check the real-time location of the goods through the "Order Inquiry" page of the official website or contact customer service.

3. Payment and Trade Terms
Q7: What payment methods do you support?
A: We accept international common methods such as T/T (telegraphic transfer), LC (letter of credit), DP (document against payment), etc. For the first order from new customers, we recommend using LC to protect the rights and interests of both parties.
Q8: Do you provide price validity guarantee?
A: Steel prices are greatly affected by international market fluctuations. The validity period of the quotation is usually 24 hours (in RMB) or according to the price lock agreement.
Q9: Are the export documents complete?
A: We provide a full set of export documents, including commercial invoice, packing list, certificate of origin, quality certificate, insurance policy (on demand), etc. to ensure smooth customs clearance.

4. About After-sales Service
Q10: What should I do if I find quality problems after receiving the goods?
A: Please provide on-site photos, videos and test reports within 7 working days after signing for them. We will give priority to arranging replacement or negotiating compensation plans.
Q11: Can you provide technical guidance or material selection suggestions?
A: Our engineering team can provide customers with free technical support such as material selection and processing technology optimization. Please contact customer service to make an appointment.

5. About Cooperation and Agency
Q12: How to become a regional agent?
A: Traders or engineering companies with experience in the steel industry are welcome to submit cooperation applications. After passing the qualification review, they can enjoy exclusive regional protection, tiered rebate and other policies. Please contact us by email for details .
Q13: Do you support OEM?
A: Yes! We can customize product logos, packaging and certification standards according to customer needs. You need to confirm the trademark authorization documents and production specifications in advance.